Refund policy

The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply because the price of all goods that we sell is dependent upon fluctuations in the financial markets that are beyond our control.

In the event that you wish to cancel an order after it is placed, in consequence of a price fluctuation, the cancellation charge will be 2.5% of the total order value, plus any consequential loss owing to the fluctuation in the price of the metal. 

This cancellation policy is applicable for in stock, pre-ordered and special order items. Should you not be able to supply documents required to complete our compliance requirements which results in a cancellation of your order, the cancellation charges will apply.

You are entitled to return any product that you are dissatisfied with to us however we will not be responsible for any postal charges. If we find that the goods you have returned are of satisfactory quality the return of the goods to yourself will be subject to a return postal charge.